Terms of Service

Please read these Terms of Service ("Terms") carefully before using kolliherbsandspices.com (the "Site"), operated by Kolli Herbs and Spices ("we", "us", "our"). By accessing or placing an order on the Site, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old, or be accessing the Site under the supervision of a parent or legal guardian, to place an order.

2. Products

We sell natural and organic food products including spices, herbs, seeds, nuts, honey, ghee, tea, coffee, rice, and other products sourced from the Kolli Hills region of Tamil Nadu.

Product images are provided for illustrative purposes only. Due to the natural and handmade nature of our products, actual color, texture, size, and packaging may vary slightly.

All food products are packed in accordance with applicable FSSAI regulations.

FSSAI License Number: [Your FSSAI License Number]

3. Pricing and Availability

• All prices are displayed in Indian Rupees (INR).
• Applicable taxes will be charged as indicated during checkout.
• We reserve the right to modify prices, discontinue products, or limit order quantities at any time without prior notice.
• Although we strive to maintain accurate inventory, certain products may occasionally become unavailable after an order is placed. In such cases, we may offer a replacement, delay shipment, or issue a full refund.

4. Orders and Order Acceptance

• Submitting an order constitutes an offer to purchase our products.
• An order confirmation email, SMS, or WhatsApp message does not constitute acceptance of your order.
• We reserve the right to refuse or cancel any order due to pricing errors, stock shortages, suspected fraudulent activity, or any other legitimate reason.
• If payment has already been received for a cancelled order, a full refund will be processed to the original payment method.

5. Payment

We accept payment through the methods displayed during checkout, including debit cards, credit cards, UPI, net banking, wallets, and Cash on Delivery (where available).

Payments are securely processed by trusted third-party payment gateways. We do not store your complete payment credentials.

6. Shipping

Shipping timelines, delivery charges, and other shipping-related information are described in our Shipping Policy.

Currently, we deliver products only within India.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Refund and Return Policy.

8. Intellectual Property

All content available on this Site, including the Kolli Herbs and Spices name, branding, logo, product photographs, graphics, website design, and written content, is the property of Kolli Herbs and Spices or its licensors and may not be copied, reproduced, distributed, modified, or used without prior written permission.

9. User Conduct

You agree not to:

• Use the Site for any unlawful or unauthorized purpose.
• Attempt to interfere with the security, performance, or normal operation of the Site.
• Provide false, misleading, or fraudulent information while placing an order.
• Publish defamatory, offensive, obscene, or infringing content through reviews, comments, or other submissions.

10. Third-Party Links

Our Site may contain links to third-party websites, including payment gateways and social media platforms. We are not responsible for the content, services, security, or privacy practices of those external websites.

11. Limitation of Liability

To the fullest extent permitted under applicable law, Kolli Herbs and Spices shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through the Site. Our total liability shall not exceed the value of the order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Kolli Herbs and Spices, its owners, employees, affiliates, and service providers against any claims, damages, liabilities, losses, or expenses arising from your violation of these Terms or misuse of the Site.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts in Salem, Tamil Nadu, India.

14. Changes to These Terms

We reserve the right to revise these Terms at any time. Updated Terms become effective immediately upon publication on this page. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Kolli Herbs and Spices
Hotel Complex, Aatyampatty Pirivu Road,
A2B, to, Srinagar - Kanyakumari Highway,
Salem, Rasipuram,
Tamil Nadu - 636301

Email: kolliherbsandspices@gmail.com

Phone: +91 9489672435