Refund & Return Policy
At Kolli Herbs and Spices, customer satisfaction is important to us. Since we sell natural and consumable food products, our return policy is designed to comply with hygiene and food safety standards. Please read this policy carefully before requesting a return, replacement, or refund.
1. General Policy
As our products - including spices, herbs, seeds, nuts, honey, ghee, tea, coffee, rice, and other food products - are consumable items, we do not accept returns or exchanges once a product has been opened, used, or consumed, except in the situations mentioned below.
This policy helps us maintain the highest standards of hygiene, freshness, and food safety for all customers.
2. Eligible Cases for Replacement or Refund
You may be eligible for a replacement or refund in the following situations:
- Damaged in Transit - The product arrives broken, leaking, or with damaged packaging.
- Incorrect Product Delivered - You receive a different product than the one you ordered.
- Missing Item - One or more items from your order are missing.
- Quality Issues - The product shows signs of spoilage, contamination, infestation, unusual odor, foreign particles, or any manufacturing defect upon delivery.
3. How to Report an Issue
- Contact us within 48 hours of receiving your order.
- Email us at kolliherbsandspices@gmail.com or contact us via WhatsApp/Phone at +91 9489672435.
- Please include your Order Number, clear photographs of the product, and preferably an unboxing video showing the issue.
- Our support team will review your request and respond within 2 business days.
Claims made after 48 hours of delivery or without sufficient evidence may not qualify for replacement or refund.
4. Resolution Options
Depending on the nature of the issue, we may provide one of the following solutions:
- A free replacement of the same product at no additional shipping cost.
- A full refund to your original payment method if a replacement is unavailable.
- Store credit, if preferred by you.
Approved refunds are generally processed within 5 - 7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.
5. Non-Returnable Items
- Products that have been opened, used, or consumed (unless covered under Section 2).
- Products returned without their original packaging or with tampered safety seals.
- Products purchased during promotional clearance or marked as "Final Sale," where applicable.
6. Order Cancellation
Orders may be cancelled for a full refund only before they are dispatched from our warehouse.
Once an order has been shipped, cancellation is not possible. If there is an issue with the delivered product, please refer to Section 2 of this policy.
7. Exceptions
We reserve the right to evaluate every claim individually and may request additional information before approving a replacement or refund.
Fraudulent, abusive, or unreasonable claims may be rejected at our sole discretion.
8. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Kolli Herbs and Spices
Hotel Complex, Aatyampatty Pirivu Road,
A2B, to, Srinagar - Kanyakumari Highway,
Salem, Rasipuram,
Tamil Nadu - 636301
Email: kolliherbsandspices@gmail.com
Phone: +91 9489672435